FAQ

Swim Care

For best results, hand rinse with cool water and air-dry flat.  Washing with hot water may ruin the integrity of the fabric over time.

Sizing

We understand that a woman's body has many different shapes and sizes, and fitting can be tricky, so please see our Sizing Chart within each style for exact flat measurements before purchasing. You may also compare your size to the model for reference. If you have any questions or concerns, please do not hesitate to contact us at hello@muunoswim.com

Item Availability

The merchandise available on http://muunoswim.com is subject to change. Despite our efforts in synchronizing website merchandise with our stock, some items that appear on the website may be out of stock. In this case, we will refund your payment and automatically inform you after your order has been placed.

Return + Exchange Policy

With exception to damaged items upon delivery, Muuno does not accept returns and exchanges for hygienic purposes. To gain comparison, please refer to your size in relation to the model of each piece. In case of damaged goods, please contact us within 24 hours of delivery. Should you need to send packages back to us for exchanges, MUUNO will not be shouldering the shipping charges involved. For further clarifications, you may reach us at hello@muunoswim.com

Payment Methods

Muuno currently accepts the following payment methods:

  • Paypal Express
  • BDO Bank Deposits (For Local buyers only)

Delivery

All orders on http://www.muunoswim.com are shipped with Xend. A tracking number will be provided upon pick up so the package can be traced. If you have any questions regarding the delivery of your order, please contact us at hello@muunoswim.com.

Delivery time:

  • Metro Manila Order: 1-2 days
  • Provincial Orders: 2-3 days
  • International Orders: 5-7 days

Same day Shipping is available to Metro Manila orders upon request.

Shipping Fees are as follows:

    RATE
    COUNTRY
    PHP 90
    Philippines
    $17.05*
    Brunei, Singapore, Taiwan, Thailand
    $21.32 - $25.59*
    Australia, China, Hongkong, Indonesia, Japan, Malaysia
    $31.98 - $38*
    Brazil, Canada, France, Germany, United Kingdom, United States
    $57
    South Africa
    $64
    Rest of the World
    * - for 0.5kg via DHL. Kindly check Xend for the full rates. International orders may also request a 1-3 day shipping via DHL. Rates will apply accordingly.


Shipping Schedule

Orders will be shipped out on the day (or the day after) payment is received unless otherwise stated in extremely rare cases. We do not ship on weekends. For Philippine buyers, the lead time of shipping is within 2-3 business days. For overseas buyers, it will take 5-7 business days, unless otherwise specified (Express Shipping).


Stockists

Muuno is currently available in select stores only. To check out our official list of stockists, visit our stockist page. If you are interested in carrying Muuno in your store, please contact us at hello@muunoswim.com 

Social Media

A quick way to reach Muuno on real-time is through Instagram. Please follow us to get the latest updates in collections, promotions and other news for our label!

Feedback and Suggestions

Help Muuno improve! For any kind of feedback you may have such as problems, inquiries, comments and suggestions, talk to us at hello@muunoswim.com